1. Summary
Because MandiSpot connects you with local kirana shops, we work harder than most marketplaces to keep both buyers and shopkeepers whole. Full refunds are issued in every clearly-eligible case, typically within 5 business days. Refunds are always issued to the original payment method.
2. Buyer Cancellations
You may cancel a MandiSpot order free of charge before the shop owner marks it "Preparing" (usually within 15–30 minutes of placement).
After preparation begins but before dispatch, cancellation triggers a partial refund — the shop keeps at most 30 % of the item value as a preparation charge. For made-to-order categories (hot meals, cake, etc.) this may rise to 100 %.
Once dispatched, an order cannot be cancelled — please use "Return & Refund" below instead.
3. Seller Cancellations
If a shop owner cannot fulfil an order (out of stock, shop closed, KYC issue), MandiSpot cancels it automatically and issues a 100 % refund within 5 business days. You may also earn a small "sorry" credit in MandiCoins.
4. Returns & Refunds
Eligible for full refund on receipt:
- Wrong item, quantity or brand delivered
- Damaged, spilled, broken or leaking item
- Expired or near-expiry consumable
- Missing item from a multi-item order
Raise the return within 24 hours for perishables (dairy, vegetables, bakery, hotels), 7 days for packaged goods, and 15 days for electronics or apparel. Use the "Request return" button on your order page or WhatsApp us at +91 1800-000-000.
5. Non-Returnable
- Custom-cut cloth, tailored garments, personalised jewellery
- Prescription medicines dispensed against a valid Rx
- Any item explicitly marked "non-returnable" on the product page
- Cooked / hot meals that have been consumed in part
6. Refund Timelines
Once approved, refunds hit your original payment method within:
- UPI / Wallets: 2–5 business days
- Debit / Credit / Net-banking: 5–7 business days
- Cash on Delivery: refunded to a wallet you specify (Paytm, PhonePe, etc.) within 5 business days
Delays beyond these ranges are typically caused by your bank; if a refund is stuck, email refunds@mandispot.in with your Razorpay reference number.
7. Partial Refunds
If only some items in an order are affected, MandiSpot refunds those items pro-rata. Delivery fees are refunded fully whenever any item is missing or damaged.
8. Chargebacks
Please contact us before raising a chargeback with your bank — we can almost always resolve it faster. Fraudulent chargebacks may lead to account suspension and legal action.
9. Refund Support
Email refunds@mandispot.in · Call +91 1800-000-000 · WhatsApp the same number 24×7.