Shipping & Delivery Policy

MandiSpot delivers within a 5-km radius of every listed shop (some categories, like hot meals, may cap at 3 km). Enter your PIN code or share your location on the homepage to see the shops that serve your address.

Typical delivery times from order confirmation:

• Kirana / groceries: 30 – 60 minutes
• Fresh vegetables / dairy: 30 – 45 minutes
• Bakery / hotels (hot meals): 20 – 45 minutes
• Medical (non-Rx): 30 – 60 minutes
• Prescription medicines: After Rx verification, usually within 2 hours
• Electronics / mobile / cloth: Same-day if ordered before 4 PM, next-day otherwise

Shop working hours are shown on every store page. Orders placed outside working hours are queued and dispatched at the start of the next working day.

Each shop sets its own delivery fee (typically ₹10 – ₹40 for a 5-km trip). The exact fee is shown at checkout before you pay. Orders above a shop's "min order" value usually qualify for free delivery — look for the green badge on the store page.

You receive an SMS + WhatsApp confirmation the moment the shop owner accepts your order, and again when it's dispatched. Track live status any time on your Order page — every state change (Placed → Preparing → Out for delivery → Delivered) is timestamped.

For your safety, delivery for high-value / medicinal orders requires a 6-digit OTP. Share the OTP with the delivery agent only after you've inspected the goods. The OTP is generated with cryptographic randomness and is shown only in your Order page.

A complete Indian address includes: full name, mobile number, house / flat number, street, village or ward, PIN code, and (optionally) a landmark near the drop point. Please double-check before placing an order.

If the delivery agent cannot find you after 2 phone attempts, the order is marked "Undeliverable" and returned to the shop. A restocking fee (typically 15 %) may apply.

Vegetables, fruits, dairy and cooked food travel in insulated bags or with ice packs where applicable. Please inspect perishables at the doorstep — any complaint must be raised within 4 hours of delivery for a full refund (see the Refund Policy).

Reasons a delivery may fail:

• Recipient unreachable / not available
• Wrong or incomplete address
• Recipient refused the order
• Region unsafe (flood, curfew, riot) — communicated in advance

You will be notified via SMS / WhatsApp. Refunds follow the standard timeline in our Refund Policy.

MandiSpot is India-only. We do not currently ship outside India.

Email delivery@mandispot.in · Call / WhatsApp +91 1800-000-000.